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Privacy Policy

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING ANY OF THE FOLLOWING BRANDS, INCLUDING THIS SITE:

All users of this site and the above sites agree that access to and use of is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site or any of the above sites.

PRIVACY POLICY

This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of our Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

This Privacy Policy has been developed to comply with applicable privacy laws including:

  • Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation
  • United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and other state privacy regulations

Effective Date: January 1, 2026
Last Updated: February 4, 2026

WHAT IS CONSIDERED PERSONAL INFORMATION?
Personal information refers to information such as your name, address, email address, geographic location, purchase history, gender, date of birth, credit card information and browsing habits on our site.
WHAT INFORMATION DO WE COLLECT?

We collect information from you when you:

  • Register for a program and/or event
  • Place an order
  • Enter a contest or sweepstakes
  • Respond to a survey or communication such as email
  • Participate in another site feature
  • Subscribe to our newsletter or email list

When ordering or registering, we may ask you for your name, email address, mailing address, phone number, credit card information or other information.

You may, however, visit some of our site(s) anonymously.

We also collect information about gift recipients so that we can fulfill the gift purchase.

Like many websites, we use cookies to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do We Use Cookies" section below for information about cookies and how we use them.

CATEGORIES OF PERSONAL DATA WE COLLECT:

Communication Data includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defense of legal claims.

Customer Data includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions.

User Data includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain backups of our website and/or databases and to enable publication and administration of our website, other online services and business.

Technical Data includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyze your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.

Marketing Data includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as sales offers, affiliate offers, free contests with giveaways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. We may also use such data to send marketing communications to you in accordance with your preferences and applicable law.

SENSITIVE DATA

We do not collect any Sensitive Data about you through our website, automated means, or form submissions. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offenses.

Information Shared During Transformation and Coaching Sessions: During one-on-one transformation sessions, coaching sessions, group sessions, or bioenergetic work, clients may voluntarily share sensitive personal information related to their health, emotional wellbeing, or personal experiences. This information is:

  • Covered under separate informed consent and confidentiality agreements that you will sign before beginning work
  • Protected under professional practice standards for transformation and coaching work
  • Not stored in our website databases or marketing systems
  • Subject to confidentiality requirements outlined in your session agreement

The privacy practices for information shared during sessions are governed by the separate Client Confidentiality and Informed Consent Agreement, not by this website Privacy Policy.

HOW DO WE USE YOUR INFORMATION?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested
  • To allow us to better service you in responding to your customer service requests
  • To quickly process your transactions
  • To administer a contest, promotion, survey or other site feature
  • To improve our website and service offerings based on the information and feedback we receive from you
  • To send periodic emails regarding your order or other products and services (with your consent where required by law)
MARKETING COMMUNICATIONS

For Canadian Users (CASL Compliance): We will only send you commercial electronic messages if you have provided express or implied consent.

Express consent means you have clearly agreed to receive messages from us by:

  • Checking a box to opt in to our email list
  • Actively subscribing to our newsletter
  • Requesting information about our services

Implied consent may exist based on:

  • An existing business relationship (you have purchased from us within the last 2 years)
  • An inquiry relationship (you have made an inquiry within the last 6 months)

You can withdraw your consent at any time.

For US Users (CAN-SPAM Compliance): We may send you marketing communications if:

  • You made a purchase or asked for information from us about our goods or services, or
  • You agreed to receive marketing communications

You can opt out at any time.

Your Email Preferences: If you have opted in to receive our email newsletter, free challenges, or a free resource, we will send you educational and marketing emails.

If you would no longer like to receive promotional emails from us, please refer to the "How Can You Opt-Out, Remove or Modify Information You Have Provided to Us?" section below.

If you have not opted in to receive email newsletters, you will not receive these emails.

Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our email list and receive email communications from us.

Opting Out: You can ask us to stop sending you marketing messages at any time by:

  • Using the unsubscribe link found at the bottom of each marketing email, or
  • Sending an email to [email protected] with your request to stop receiving emails

If you opt out of receiving marketing communications, this opt-out does not apply to:

  • Transactional emails (order confirmations, receipts, appointment reminders)
  • Service-related communications
  • Information provided as a result of other transactions, such as purchases or warranty registrations
DISCLOSURE OF YOUR PERSONAL DATA

We may share your personal data with the parties set out below:

  • Service providers who provide IT and system administration services
  • Professional advisers including our professional associations, lawyers, bankers, auditors and insurers
  • Government bodies that require us to report processing activities
  • Third-party technology platforms that support the running and growth of Extraordinary by Design, including:
    • Email marketing platforms (e.g., Kajabi)
    • Booking and scheduling systems (e.g., Vagaro)
    • Payment processors
    • Website hosting providers
    • Analytics providers
  • Advertising partners for marketing purposes (with your consent where required)

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

We do not sell your personal information to third parties.

DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. These measures include:

  • Secure servers and encrypted connections (SSL/TLS)
  • Limited access to personal data only to those employees and partners who have a business need to know
  • Confidentiality requirements for all persons who have access to your data
  • Regular security assessments and updates

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Please note: While we implement strong security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for, we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, whether these can be achieved by other means, and legal requirements.

Retention Periods: For tax and accounting purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for the period required by applicable law:

  • Canada: Generally 6 years from the end of the last tax year the information relates to
  • United States: Generally 7 years for federal tax purposes (state requirements may vary)

Marketing Data: If you opt out of marketing communications, we will retain a record of your opt-out preference indefinitely to ensure we honor your request.

Inactive Accounts: We may delete or anonymize data from accounts that have been inactive for an extended period, unless we are required to retain it by law.

In some circumstances we may anonymize your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

COOKIES AND TRACKING TECHNOLOGIES

What are cookies? Cookies are small text files that are placed on your computer or mobile device when you visit a website. Cookies are widely used to make websites work more efficiently and provide information to website owners.

How we use cookies: As you browse Extraordinary by Design, cookies may be placed on your device so that we can:

  • Remember your preferences and settings
  • Understand what you are interested in
  • Improve your user experience
  • Analyze how our website is being used
  • Deliver relevant advertisements

Types of cookies we use:

Essential Cookies: Required for the website to function properly. These cannot be disabled.

Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.

Marketing Cookies: Track your online activity to help deliver more relevant advertising or to limit how many times you see an ad.

Your Cookie Choices: Most web browsers allow you to control cookies through their settings. You can typically:

  • View what cookies are stored on your device
  • Delete existing cookies
  • Block cookies from being set
  • Set preferences for certain websites

To manage cookies, find and select the settings tab of your internet browser and adjust your preferences. You can typically:

  • Block all cookies
  • Block third-party cookies and site data
  • Delete cookies when you close your browser
  • Make exceptions for specific websites

Please note: Blocking all cookies may impact your experience on our website and limit functionality.

For more information about cookies and how to manage them, visit www.allaboutcookies.org or www.youronlinechoices.com.

ORDERING PRODUCTS AND SERVICES ON OUR SITE

We will request information from you on our order forms for purchase of products and services. To complete a purchase, you must provide:

  • Contact information (name, email, shipping address)
  • Financial information (credit card number, expiration date, billing address)

How we use this information:

  • For billing purposes
  • To fulfill your orders
  • To contact you if we have trouble processing an order
  • To send order confirmations and updates

Payment Processing: All payment information is processed through secure, encrypted payment gateways. We do not store complete credit card information on our servers.

Platform Specifications:

  • Transformation coaching services and programs (including Your Extraordinary You 90-Minute Transformation Session and Unwinding the Woman Within Circle) are booked and processed through Kajabi
  • Complexion Medspa services are booked and processed through Vagaro
HOW DO WE PROTECT VISITOR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information:

Technical Safeguards:

  • Your personal information is contained behind secured networks
  • Access is limited to persons who have special access rights to such systems and are required to keep the information confidential
  • All sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology
  • Information is encrypted and stored in secure databases

Administrative Safeguards:

  • Employee training on privacy and security
  • Confidentiality agreements with employees and service providers
  • Regular security assessments and updates

Physical Safeguards:

  • Secure storage of physical records containing personal information
  • Restricted access to areas where personal information is stored

When you place orders or access your personal information, we offer the use of a secure server. All sensitive information you supply is encrypted and protected.

DO WE DISCLOSE THE INFORMATION WE COLLECT TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except as described in this Privacy Policy.

We do not sell your personal information.

We may share your information with:

Service Providers: We share information with third parties who assist us in operating our website, conducting our business, or servicing you (such as payment processors, email service providers, booking platforms), so long as those parties agree to keep this information confidential.

Legal Compliance: We may release your information when we believe release is appropriate to:

  • Comply with the law
  • Enforce our site policies
  • Protect ours or others' rights, property, or safety
  • Respond to legal requests from government authorities

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

With Your Consent: We may share your information for any other purpose with your consent.

Non-Personally Identifiable Information: We may provide aggregated, non-personally identifiable visitor information to other parties for marketing, advertising, or other uses. This information cannot be used to identify you individually.

YOUR PRIVACY RIGHTS

For All Users: You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Withdraw consent for certain processing activities
  • Opt out of marketing communications
  • File a complaint with the appropriate regulatory authority

For Canadian Users (Under PIPEDA): You have the right to:

  • Know what personal information an organization has collected, used or disclosed about you
  • Access your personal information held by an organization
  • Challenge the accuracy and completeness of your information and request amendments
  • Withdraw consent for certain uses of your personal information
  • File a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated

For California Residents (Under CCPA/CPRA): You have the right to:

  • Know what personal information we collect, use, disclose and sell (we do not sell personal information)
  • Access your personal information (you can request up to 2 times in a 12-month period)
  • Delete your personal information (subject to certain exceptions)
  • Opt-out of the sale of your personal information (we do not sell personal information)
  • Non-discrimination for exercising your privacy rights - we will not discriminate against you for exercising any of your privacy rights

California Shine the Light Law: California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

For Residents of Other US States with Privacy Laws: If you reside in Virginia, Colorado, Connecticut, Utah, or other states with comprehensive privacy laws, you may have additional rights under those laws. Please contact us to learn more about your specific rights.

HOW TO EXERCISE YOUR RIGHTS

You may exercise any of your privacy rights at any time by contacting us:

Email: [email protected]
 Mail: 260 Division Street, Cobourg, ON Canada, K9A 4J9
 Phone: 905-914-6798

What we need from you: To process your request, we may need to verify your identity. This helps us ensure that personal information is not disclosed to unauthorized persons. We may ask you to:

  • Provide identifying information (name, email, account details)
  • Answer security questions
  • Provide a signed declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request

Response Timeline: We will respond to your request within the timeframe required by applicable law:

  • Canada (PIPEDA): Generally within 30 days, with possible extension to 60 days if request is complex
  • California (CCPA): Within 45 days, with possible extension to 90 days if necessary
  • Other US states: As required by applicable state law

Verification Process: For your protection, we may need to verify your identity before fulfilling your request. The information we request for verification will depend on the sensitivity of the personal information and the risk of harm from unauthorized access or deletion.

HOW CAN YOU OPT-OUT, REMOVE OR MODIFY INFORMATION YOU HAVE PROVIDED TO US?

Email Marketing: To modify your email subscriptions, you can:

  • Click the unsubscribe link found at the bottom of each marketing email
  • Email us at [email protected] with your request
  • Log into your account (if applicable) and update your communication preferences

Please note that due to email production schedules, you may receive emails already in production after you unsubscribe.

Account Information: To update or correct your account information:

  • Log into your account and make changes directly
  • Contact us at [email protected] with your request

Complete Data Deletion: To request complete deletion of your data, contact us at [email protected]

Please note that we may maintain information about individual sales transactions in order to service those transactions and for record keeping and legal compliance purposes.

THIRD PARTY LINKS

In an attempt to provide you with increased value, we may include third-party links on our site. These linked sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.

Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Please note: When you click on links to third-party websites, you leave our site and this Privacy Policy no longer applies. We encourage you to read the privacy policies of any third-party sites you visit.

CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and you become aware that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children under 18 without verification of parental consent, we will take steps to remove that information from our servers.

CALIFORNIA MINORS

If you are a California resident under 18 years old and have registered for an account, you may request removal of content or information you have posted. Please contact us to make such a request. Please note that removal does not ensure complete or comprehensive removal, as content may remain in backup systems or may have been shared or reposted by others.

DO NOT TRACK SIGNALS

Some web browsers have a "Do Not Track" (DNT) feature that lets you tell websites that you do not want to have your online activities tracked. Our website does not currently respond to DNT signals or similar mechanisms.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this policy, we will notify you by:

  • Posting the updated policy on this page
  • Updating the "Last Updated" date at the top of this policy
  • Sending you an email notification (if you have provided your email address)
  • Posting a notice on our website homepage

Your Continued Use: Your continued use of our services after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

This policy was last modified on [INSERT DATE].

SCOPE OF THIS PRIVACY POLICY

What This Policy Covers: This privacy policy applies only to information collected through:

  • Our websites
  • Our social media platforms
  • Email communications
  • Online forms and registrations
  • Online purchases and transactions

What This Policy Does Not Cover: This privacy policy does not apply to information collected:

  • Offline or in person at events
  • During transformation sessions or coaching calls
  • During private one-on-one sessions
  • During Unwinding the Woman Within Circle gatherings
  • During medspa appointments
  • Through methods not specifically described in this policy

Information shared during transformation sessions, coaching sessions, and medspa services is covered under separate professional confidentiality agreements and informed consent documents that clients sign before beginning services.

CONTACT INFORMATION

We welcome your questions, comments, and concerns about privacy.

For General Privacy Questions:
 Email: [email protected]
 Mail: 260 Division Street, Cobourg, ON Canada K9A 4J9
 Phone: 905-767-6798 

To Exercise Your Privacy Rights:
 Email: [email protected]
 Subject Line: "Privacy Rights Request"

For Privacy Complaints:

Canadian Residents:
 If you are not satisfied with our response to your privacy concern, you may file a complaint with:

  • Office of the Privacy Commissioner of Canada
  • Website: www.priv.gc.ca
  • Toll-free: 1-800-282-1376

California Residents:
 You may file a complaint with:

  • California Attorney General's Office
  • Website: oag.ca.gov/contact
  • Privacy Enforcement and Protection Unit

Other US Residents:
 Contact your state's Attorney General's office or consumer protection agency.

We are committed to working with you to obtain a fair resolution of any privacy concern.

We thank you in advance for your understanding and cooperation.